Simple, efficient baggage repatriation solutions
Here at Baggage Solutions, we can make it happen together, with our touch-less baggage repatriation kiosk solution, BagLost.
Losing a bag is distressing for passengers, costly for airlines, and time-consuming for ground handlers and delivery companies. In 2015 mishandled bags cost airlines alone $2.3bn.
Baggage Solutions software streamlines the baggage repatriation process, making it three times faster than traditional processing. Your reputation and your bottom line benefit.
The only baggage repatriation products that can be tailored to your business and your needs.
It takes just days to implement Baggage Solutions software so you benefit from improved efficiency, overheads and service as quickly as possible.
Our products cover all stages of the baggage repatriation process for passengers, airlines, ground handlers and delivery companies. Each piece of Baggage Solutions software and equipment works standalone or can be integrated to deliver maximum benefit across all parties.
We provide a full managed service with 24/7 availability and support so your baggage repatriation process never lets you down.
Our products offer a complete audit and tracking system from initial mishandled bag report through to physical delivery of the bag to the passenger.
Introducing our NextGen misrouted baggage delivery system
Avoid manual, time-consuming hand-offs between delivery companies, airlines and ground handlers to return misrouted bags to passengers as efficiently as possible. BagRepat provides optimised routing and the ability to track vehicles in real-time and process baggage for delivery. This delivers a cost-effective solution that also complies with IATA’s baggage tracking Resolution 753.
Efficient self-service claim filing
Enhance the passenger’s experience with a self-service BagLost claim filing kiosk. Automated data verification ensures crucial information is accurate and the process is as efficient as possible. Passengers are reassured by receiving a customs declaration form and apology letter via email or SMS.
Process missing bags anywhere
Slash the time required to process missing bags with a BagTracer mobile cart or tablet. Agents can use the cart or tablet anywhere - in the reclaim hall, a re-flight area or an off-site warehouse. Once a bag is found, the agent simply scans the tag and lets the automated software do the rest.
Automated real-time passenger alerts
Reduce call centre loads and improve customer service with BagAlert’s automated real-time passenger email and SMS alerts at every step of the repatriation process.
Simple online claim filing
Cut costs and improve customer service with the BagOnline web-based claim filing tool. Instead of spending 20 minutes reporting a missing bag at the claim desk, passengers simply collect a unique secure token and pin number at the desk and complete the report themselves on a mobile device or any computer connected to the Internet.
