Reduce call centre loads and improve customer service with BagAlert’s automated real-time passenger email and SMS alerts at every step of the repatriation process.
Reassure passengers with proactive email or SMS alerts at up to nine stages of the repatriation process, from file creation to proof of delivery.
Customise alerts with your own content and schedule for a consistent customer experience.
Easily analyse and report on performance with summary and drill-down data on missing baggage across your network.
Improve efficiency with automated reminders to handling agents if key processes are not completed.
Integrate alerts and World Tracer updates for the delivery stage of repatriation by providing delivery companies with an interface (API) to the BagAlert application.
Maintain a consistently high quality service with our fully managed, 24/7 service and support.
Timely, proactive and tailored passenger communication throughout a frustrating and worrying process will reassure customers you care about service when it matters most.
When passengers know where their missing bag is in the process, they will contact airlines and couriers less, reducing call centre loads and costs.
By automating passenger alerts, less time is spent by staff updating customers, freeing up time for other tasks.
Send email and SMS alerts in up to five different languages
Tailor email and SMS content to your business for a consistent customer experience.
Decide when alerts are sent, for example if a bag has not been found after a specific number of days.
Alert handlers automatically if key file updates are not completed, including no forward message, no baggage delivery order, no courier collection or no confirmed delivery.
supports HTML5 video