BagLost

Efficient self-service claim filing

Reduce queues and passenger frustration with a self-service BagLost claim filing kiosk. Automated data verification ensures crucial information is accurate and the process is as efficient as possible. Passengers are reassured by instant printing of a customs declaration form and apology letter, and options to send confirmation to their email or SMS.

Efficient self-service claim filing

Features

Easy to use

Enable passengers to log a lost bag quickly and easily with our simple user interface, multiple language voice-over and support, and instant print, email and SMS options.

Customisable

Align the kiosk with your brand and tailor the process and interface to your specific needs.

Easy to manage

Remote access makes it easy for staff to manage the kiosk from the baggage reclaim desk or elsewhere.

Accurate, secure data

Increase data accuracy with links to live flight schedules, automated address verification (where possible) and automated World Tracer file creation. Fully compliant with data protection.

Secure, anti-vandal design

Secure web browser and anti-vandal touch screen, keyboard and track ball as standard.

Fast deployment

Reduce pressure on the claim desk in just a few days, with the rapid deployment offered by the kiosk’s standalone operation.

Benefits

Enhanced reputation

Shorter queues and a simple process reassure passengers on your commitment to customer service.

Reduced overheads

Taking the pressure off the baggage reclaim desk leads to fewer staff and lower costs.

Increased efficiency

Live links to flight schedules, automated address verification and automated World Tracer file creation save time and increase accuracy for a more efficient process.

Screenshots

BagLost Kiosks reduce passenger worry and frustration by making it simple and fast to log a missing bag before continuing their journey with all the information they need.

BagLost Kiosks reduce passenger worry and frustration by making it simple and fast to log a missing bag before continuing their journey with all the information they need.

BagLost Kiosks reduce passenger worry and frustration by making it simple and fast to log a missing bag before continuing their journey with all the information they need.

Functionality

Multiple language support

Allow passengers to use the language of their choice (minimum 8 options).

Automated data verification

Speed up the process using live flight schedule retrieval, plus automated address and postcode verification in many countries.

Direct to email & SMS

Enable passengers to send their file to email or SMS directly from the kiosk.

Instant print

Allow passengers to print a customs declaration form and an apology letter with all the airlines contact details and procedures.

 Image of Direct to email & SMS from Kiosk Feature.
Image of instant print feature for printing delivery labels, rush tags and more.

Pre-requisites

  • Liaison or WTIWS – World Tracer access – set up correctly with SITA
  • Positioning of the kiosk with the airport authority
  • Power & Internet connection at the location
  • Send us a copy of the local Customs Declaration form