Beyond the crisis, Airlines and handling agents must find a new way to look after the wellness of their staff and passengers. It’s time to rethink your solutions, rebuild and recover by finding an alternative way. Here at Baggage Solutions, we can make it happen together, with our touch-less baggage repatriation kiosk solution, BagLost.
We offer minimum contact with BagLost. Our kiosk platform provides efficient self-service claim filing which can be branded to your airline or handling agent for brand recognition. Allow your passengers to log their delayed baggage quickly with our simple BagLost user interface where no staff interaction is required.
Implementing BagLost would complete a full end to end automated passenger experience ensuring the retrieval and return of delayed baggage is efficient, making that final part of the passenger journey simpler, and further contributing to airlines restoring their customer’s confidence to fly.
Passengers do not have to fill in lengthy forms, boarding passes can be scanned to prepopulate required information and addresses can be found using an inbuilt address finder. Automated data verification ensures crucial information is linked to live flight schedules plus integrates with SITA World Tracer as standard.
We offer minimum contact with BagLost. Our kiosk platform provides efficient self-service claim filing which can be branded to your airline or handling agent for brand recognition.
Allow your passengers to log their delayed baggage quickly with our simple BagLost user interface where no staff interaction is required.
Our touch-less kiosks and remote service increases operational efficiency whilst involving less resources, making the service more cost efficient to operate.
Our systems automate the data verification to ensure crucial information is accurate and the process is as efficient as possible, enabling passengers to receive their file via email or SMS directly from the BagLost kiosk.
With features such as automated address and flight lookups, boarding pass and baggage tag self-scanning, user efficiency is increased therefore improving customer satisfaction.
Over 650,000 bags a year are repatriated using Baggage Solutions software at airlines, ground handlers and couriers operating at International airports.
An alternative to BagLost is our online system BagOnline, which offers the passenger the opportunity to use a web-based claim filing tool. Your passenger collects a unique secure token and pin number at the desk and can complete the report themselves on a mobile device or any computer connected to the internet. Our secure online platform is managed and hosted 24/7.
